Please follow our product return procedure, including shipping instructions, below.
- The HERO Beverage Company will exchange or refund new and unused merchandise purchased through the www.drinkhero.com website within 30 days of purchase.
- Please note that returns and refunds will only apply to purchases made directly through the www.drinkhero.com official website with the use of a HERO Beverage Company issued order number.
- In the case of any return for exchange or refund, the customer will be responsible for all shipping fees and charges incurred during the process; those customers located outside of the U.S. will also be subject to all shipping charges, duties, and taxes per their countries import policies. For your own benefit, please be sure to retain tracking information and appropriate insurance coverage when shipping items back to The HERO Beverage Company. Please return all products in their original packaging including The HERO Beverage Company logo polybag and box.
- Please include the original “Packing Slip” that contains the Order #, your name, and ship-to address, that was included with your delivery, for the products you are returning.
Please include a copy of your original “Order Confirmation” email notification that contains the Order # and Product Description.
- All refunds will be credited back to the original form of payment or as online credit.
- Your refund will be authorized and processed upon receipt of the items being returned.
- The HERO Beverage Company reserves the right to deny a refund based on damage or worn state of the product upon return. All refunds will be inspected and can take up to 5 days once received by our shipping warehouse to be eligible for a refund.
- Please return all purchases to our shipping and fulfillment department at the following address:
The HERO Beverage Company
c/o FCX Production
5445 Oceanus Drive, Ste. 108
Huntington Beach, CA 92649